To do so, customers needed to enable location services so their coordinates could be used to pinpoint the damage. Customers were able to use geolocation to report outages and attach photos of damage and send them to the utility. Orange & Rockland briefly supported a location-enabled reporting tool. Most utilities allow customers to report an outage via a variety of channels, but customers either manually input their address or it’s pulled into the report through other verification information (such as the account number or phone number). Incorporating this capability into your mobile app is a valuable way to elevate the user experience and provide an experience that’s comparable to that of other companies your customers interact with.Īlthough it’s not exactly location-enabled outage reporting, several utilities offer a My Location feature on outage maps, and KUBRA, a popular utility customer experience management system vendor, offers an incident-reporting product that allows customers to report streetlight outages and other infrastructure issues from their current location. Q:Are any utilities allowing customers to share their location on a mobile device to report a power outage?Ī:We’re not aware of any utilities that offer location-enabled outage reporting, but many organizations outside the energy industry allow customers to share their location on a mobile app to complete a task.įor example, Lyft and Uber customers use this feature to hail a ride, and AAA customers can use location services to request roadside assistance.
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